Bilingual Customer Support Representative

Position Description/Company Info
Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Team in Mascoutah, IL. The individual in this role will be responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
About Legrand
Legrand is a $5.8 billion global company with 30,000 employees world-wide and products sold in 180 countries. As the leading provider of products and systems for electrical installations and information networks wherever people live and work, Legrand delivers an unequaled depth and breadth of innovative solutions for use in residential, commercial, and industrial buildings.
Employing more than 2,700 employees across the United States and Canada, Legrand in North America has a work environment that promotes personal advancement, pride and achievement. Our success is also based on our recognition that diversity €“ in people, products, innovation and technology €“ is an important strength. When you join our team, we provide you with the tools, knowledge and skills necessary to become the very best at your job, and to continue to advance your career.
Visit us at:
Equal Opportunity Employer
Required Skills:
Associates degree with 2 years experience in customer service or inside sales in a service, manufacturing or electrical industry environment OR
High School Diploma with 5 years experience in customer service or inside sales in a service, manufacturing or electrical environment
Bilingual - Spanish Required
Preferred Skills/Knowledge/Abilities:
ERP/MRP Experience a plus €“ SAP a plus.
Strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.
Central and South American representatives need be fluent in Spanish and knowledgeable of International Trade Standards.
Strong computer skills, proficient with Microsoft Suite and e-mail. Ability to use internet and web based resources efficiently and effectively.
Be highly collaborative and able to work in a team based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
Have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
Position Attributes
Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.
Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
Navigates Easy Project and Salesforce.com
Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.
Fosters open communication internally and externally and champions creative change to improve processing and service levels.
Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
Performs other similar and related duties as required.
PHYSICAL AND MENTAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
While performing the duties of this job, employees are regularly required to:
Use written and oral communication skills
Read and interpret data, information and documents
Analyze and solve non-routine and complex office administrative problems
Use math and mathematical reasoning
Observe and interpret situations
Learn and apply new information or skills
Perform highly detailed work on multiple, concurrent tasks
Work under intensive deadlines with frequent interruptions
Interact with managers, staff,

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