Hotel Front Desk Agent/Night Audit
Best Western Plus MidAmerica (14205) Best Western Plus MidAmerica (14205) Mascoutah, IL Mascoutah, IL Full-time Full-time From $15 an hour From $15 an hour 3 days ago 3 days ago 3 days ago Job Title:
Hotel Front Desk Agent/Night Audit Reports To:
General Manager and Assistant General Manager
Responsibilities:
? Ensure smooth and efficient operation of the Front Desk.
? Always greet every guest with a smile and ask what you can do for them.
? Always provide superior guest service.
Ability to defuse and resolve potential and real challenges with guest issues.
No guest should ever leave the hotel without wanting to return.
(refer to guest complaint resolution procedures) ? Checking in guests, checking out guests.
Reservations, guest inquiries, concierge services, billing/guest accounting.
? Preform the Guest Courtesy Calls and try to call as many guest as possible within 45 minutes after check in.
Refer to courtesy call sheet.
? Handle all third party (OTA) reservations and check in procedures.
? Properly check in all CLC guest and post there stay on WebCheckinn.
? Exhibit leadership qualities in the absence of management.
Front Desk Agent acts as Manager on Duty when Manager is not present.
? Work closely and harmoniously with all department heads within the property and with corporate personnel when required.
? Insure that all WNW policies are adhered to and provide resolutions when necessary.
? Work closely with sales managers when requested.
? Fill out Sales Lead sheets for potential business.
? Possess ability to deal with potential clients by being knowledgeable on hotel services and rates.
? Follow the 5/10/15 foot rule at all time.
? Flexibility required when requested to work in cases of emergencies.
Front Desk agent may be required to cover additional shifts when it is needed.
? Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness ? Maintain an active posture in total property operations and perform other duties as assigned by management.
Job descriptions are intended as a guideline to deal with the normal day to day operations of a property.
As a Front Desk Agent, the individual must be able to deal with the many unexpected situations that arise in a timely and professional manner
Qualifications:
High school diploma or equivalent.
Previous hotel experience desired.
Strong customer service orientation and skills.
Present a professional image, and able to communicate well with both guests and employees.
Ability to operate front office equipment and computers.
Ability to compile facts and figures.
Ability to understand principles of auditing, balancing, and closing out accounts.
Ability to work a flexible schedule, including weekends and holidays.
' 'Work Remotely No Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Hotel Front Desk Agent/Night Audit Reports To:
General Manager and Assistant General Manager
Responsibilities:
? Ensure smooth and efficient operation of the Front Desk.
? Always greet every guest with a smile and ask what you can do for them.
? Always provide superior guest service.
Ability to defuse and resolve potential and real challenges with guest issues.
No guest should ever leave the hotel without wanting to return.
(refer to guest complaint resolution procedures) ? Checking in guests, checking out guests.
Reservations, guest inquiries, concierge services, billing/guest accounting.
? Preform the Guest Courtesy Calls and try to call as many guest as possible within 45 minutes after check in.
Refer to courtesy call sheet.
? Handle all third party (OTA) reservations and check in procedures.
? Properly check in all CLC guest and post there stay on WebCheckinn.
? Exhibit leadership qualities in the absence of management.
Front Desk Agent acts as Manager on Duty when Manager is not present.
? Work closely and harmoniously with all department heads within the property and with corporate personnel when required.
? Insure that all WNW policies are adhered to and provide resolutions when necessary.
? Work closely with sales managers when requested.
? Fill out Sales Lead sheets for potential business.
? Possess ability to deal with potential clients by being knowledgeable on hotel services and rates.
? Follow the 5/10/15 foot rule at all time.
? Flexibility required when requested to work in cases of emergencies.
Front Desk agent may be required to cover additional shifts when it is needed.
? Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness ? Maintain an active posture in total property operations and perform other duties as assigned by management.
Job descriptions are intended as a guideline to deal with the normal day to day operations of a property.
As a Front Desk Agent, the individual must be able to deal with the many unexpected situations that arise in a timely and professional manner
Qualifications:
High school diploma or equivalent.
Previous hotel experience desired.
Strong customer service orientation and skills.
Present a professional image, and able to communicate well with both guests and employees.
Ability to operate front office equipment and computers.
Ability to compile facts and figures.
Ability to understand principles of auditing, balancing, and closing out accounts.
Ability to work a flexible schedule, including weekends and holidays.
' 'Work Remotely No Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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